Meditrust Social Help

Use your Meditrust email address and password on the Social sign-in page. If the form has expired, reload that page and try again.

Open “Google profile”, connect the Google account that can manage your business, then choose the available account and profile. Check access to posts afterwards.

Check the Google account and selected profile under “Google profile”. Check access to posts again and follow the displayed message. A Google connection does not guarantee that posts are available for that profile.

From the calendar, choose “New post”, write your message and check the preview. Choose immediate publishing or a future date, then confirm. Check its status under “Posts” afterwards.

Sign in to Social, then open “AI Connector”. The guide explains the steps for your assistant. Authorize its connection to Meditrust and choose the Google Business Profile to manage. You can then ask it to prepare your posts and review replies; you approve before anything is scheduled or sent.

Connect your Google Business Profile in Meditrust Social and check access to posts. Open the Meditrust Social listing in the Claude directory, then choose “Connect to Claude”. Sign in to your Meditrust account and authorize the displayed access. Open a Claude conversation and check that Meditrust Social is enabled under “+” → “Connectors”. Then ask: “List the accounts and Google Business Profiles I can manage”. On Team and Enterprise, an organization owner must enable the connector first.

You can read Google reviews, prepare replies and organize your posts. Try: “Summarize recent reviews and draft replies to unanswered reviews” or “Prepare four posts for next month with the images I provide; show me the texts and dates before scheduling”. Specify the profile to manage and supply the images you want to use. You can also ask Claude to check the status of a post.

Review the prepared replies or posts, target profile, images and dates, then explicitly approve sending or scheduling. Claude can prepare a calendar of several posts in the conversation; this does not start automatic review monitoring in the background. Uploading an image does not publish it. To remove an existing post, review the removal preview and confirm that action separately.

In ChatGPT, open “Plugins”, then the “…” menu for Meditrust Social. Choose “Manage”, then “Refresh tools”. Next, open a new conversation, select Meditrust Social and ask it to list your accounts and their Google Business Profiles. Refreshing does not require revoking your connection. If it fails or the tools remain unavailable, contact support with the displayed message.

Yes, add an image in the post form. Follow the displayed instructions for format, file size and dimensions. If the image is rejected, choose a file that meets those requirements and try again.

Open “Posts” to view items available on the selected Google profile, including posts created elsewhere. Use the filters; if the list is incomplete, load more before concluding that a post is missing.

Check the posts list and your Google profile before trying again. An uncertain result confirms neither publication nor failure; an immediate retry may create a duplicate.

In Social, open the account menu and choose “Subscription” to view its status and available actions. If access is suspended, check the displayed information and try again later when confirmation is pending.